![]() In 2015 Atento announced the sale of its operations in Morocco to Intelcia Group. In 2014 Atento announced the sale of its operations in the Czech Republic to Comdata SPA to continue strengthening its focus on its core markets. In 2018, Atento also reached a partnership with T-System, on the provision of data center services in Brazil, and with Unimed Rio in Brazil to modernize its customer relationship structure. In the same year, Atento and Falconi signed an alliance to provide integrated management consulting and outsourcing services for all types of organizations. ![]() In 2018, the company announced a strategic partnership with Keepcon, a semantic technology provider, to expand artificial intelligence and automatization capabilities of its omnichannel platform. Interfile is a provider of BPO services for large clients in the banking and financial services sector in Brazil. In 2017 the company announced an agreement to acquire a majority stake in Interfile to expand back office automation and credit origination capabilities. In 2016 Atento acquired a majority stake in R Brasil Solucoes to expand collections and digital collections capabilities. Locations Ītento has 93 contact centers in 13 countries: Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Morocco, Panama, Peru, Puerto Rico, Spain, United States and Uruguay. It is the company's business unit focused on driving growth for clients across verticals and geographies through the integration of all of Atento's digital assets. Atento Digital Ītento Digital was launched in 2017. Also that year, the company opened its first "customer experience solutions center" in Mexico. In 2015, Atento opened "operations command centers" in São Paulo, Mexico City and Madrid, centralizing the management of over 80 "customer relationship centers" located in more than 10 different countries. Atento announced the sale of its operations in the Czech Republic to Comdata SPA Operations command centers and customer experience centers Atento hired the investment-banking units of Morgan Stanley & Co (MS.N), Credit Suisse Group AG CSGN.VX and Brazil's Itaú Unibanco Holding SA (ITUB4.SA) to handle the transaction. Securities and Exchange Commissions for a $300 million IPO. In October, the company filed with the U.S. In September 2014, Atento announces launch of Initial Public Offering (IPO). Under the terms of the deal, Atento would continue to provide services to the Telefónica Group for at least nine years after the agreement. In October 2012, Telefónica agreed to sell Atento to Bain Capital for $1.3bn. In 2000, Atento was launched in Spain, when Telefónica grouped its call center business in Spain and other Latin American countries into a subsidiary business unit. 2 Operations command centers and customer experience centers.The company trades under the symbol ATTO on the New York Stock Exchange (NYSE) and operates through three segments: EMEA, Americas and Brazil. Atento's clients are mostly multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento has over 400 clients to whom it offers CRM/BPO services through multiple channels. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. The Company tops the Latin American market with 17.3% market share at the regional level according to Frost & Sullivan. Atento is the largest provider in Latin America, and among the top five providers globally, based on revenues. Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, including customer care, sales, collections, back office and technical support.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |